
Frequently Asked Questions
- Booking, Deposits & Forms of Payment -
IMPORTANT: Before completing your reservation, we kindly ask that you review our Terms & Conditions. They answer many of our most frequently asked questions and contain important information about deposits, payments, cancellations, weather policies, travel fees and your party experience. By completing your booking, you acknowledge that you have read and agree to our Terms & Conditions.
How do I book a princess spa party?
Once you’ve chosen a party package, simply complete our booking form. Once a date has been selected a $100 non-refundable deposit and a signed Party Agreement is required.
How can I pay?
We accept cash or Zelle with no additional fees. A 5% processing fee applies to all payments made via Venmo/cashapp/Paypal.
When do I need to pay for the party?
The total amount due must be paid in cash or debit/credit cards either before or on the day of prior to the party. Failure to pay for the party in its entirety before it begins will result in the cancellation of the event.
How far in advance should I book a party?
Due to high demand, we suggest booking your party at least 4 weeks in advance to have a better chance at receiving your ideal date and time. However, we will be more than happy to accommodate your request on short notice if we have the availability.
- Planning Your Event -
Where can I host a Princess & Tiaras party?
Anywhere your imagination takes you, that’s the best part about being a mobile princess party bus, we come to you. A mileage fee may apply depending on the distance outside of Houston and the surrounding metro areas. The mileage fee ranges in price depending on the distance from the 77494 zip code.
What happens if rains or there is inclement weather on the day of the party?
Great news, it never rains inside our Mobile Spa Party Bus! We celebrate rain or shine whenever possible. For complete details regarding weather-related cancellations, rescheduling, and refunds, please refer to our Terms & Conditions.
What is the cancellation policy?
If you would like to reschedule your party you will need to give us a 3-week notice. There will be no refunds offered in the event of a cancellation regardless of the reason, but we will gladly offer alternative party dates for your consideration. Our cancellation, rescheduling, refund and weather policies are outlined on our Terms & Conditions.
How much space is needed for the truck?
Our Truck needs a minimum of 20 ft., or three car lengths of space, to safely park. Please make sure there is adequate space available before we arrive. If there is a delay due to parking issues it will affect the length time of your party.
How many children can participate in the Princess & Tiara parties?
All of our packages are priced for 8 guests including the host. Additional guests are more than welcome at an additional cost. Each party can host up to 26 children. Siblings are more than welcome to stay, unfortunately they will not be permitted to use any equipment if they are not part of the final headcount given to us prior to the party.
Available times for party scheduling:
Friday: 5:30 pm
Saturday: 10:30 am, 1:30 pm and 4:30 pm
Sunday: 1:30 pm and 4:30 pm
Please contact us if you are looking to book your event on a weekday.
Can guests eat or drink on the truck?
No food or drink is allowed inside our Mobile Spa Party Bus. We do not provide food or catering. If a guest brings any food or drinks (including candy or gum) onto the bus and there are damages, a $50 - $200 cleaning fee will apply.
- The Day of the Event -
How long does it take to set up a Princess & Tiaras party?
Each party is unique and we want to ensure each princess received only the best so depending on the package selected it will take anywhere from 10 minutes to 25 minutes to set up the decor. We kindly ask you that no children or early guest be in the event area during the set-up time so we can be completely focused creating something amazing for your special day.
Are pets allowed?
While we love pets, no pets are allowed inside the Mobile Spa Bus. We also kindly ask you to remove any pet(s) from the party area prior to our arrival as a courtesy to our party hostess and guests.
What if a guest is misbehaving?
Each of our party hostesses will do their best to make each guest included and has an incredible time, however, we are not responsible for the behavior of the guests. It is the responsibility of the parents to monitor and take charge if a child is not behaving in a safe or responsible manner.
Do you provide professional cosmetology services?
No, the services that we provide at Princess & Tiaras Spa Celebrations are strictly for entertainment purposes only.
Client Obligations:
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Provide a safe and clean area for activities
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Remain near the party all times
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Provide a gathering place for parents of the guests who wish to stay
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Provide an unobstructed area for setup and takedown
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Provide an unobstructed area for parking the Mobile Spa Bus
Princess & Tiaras Mobile Spa Celebrations assumes no responsibility or liability for accidents or damages caused during a party including but not limited to slips, falls or damages caused during your party or to your guests, liability will lie strictly with the client.
Our Mobile Spa parties are for entertainment purposes only and our staff provide assistance with the spa treatments. The activities in our Mobile Spa Bus are not performed by licensed nail technicians or stylists. We are an event planning company and do not charge for any cosmetology services.
Princess & Tiaras Mobile Spa Celebrations is not responsible for allergic reactions to wearing any costumes, jewelry, makeup, nail polish or consuming any food or beverage before, during or after the party.
What happens if there is a damage to the Mobile Spa Bus?
Any damage to Mobile Spa Party Bus furniture, accessories, lor other equipment will be charged full replacement value. We reserve the right to exit immediately any event due to illegal activity, any rude, disrespectful or overly demanding client, in which case the price of the party will still be charged in full.
