© 2017 Princess & Tiaras Spa Celebrations. All Rights Reserved.

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Frequently Asked Questions

- Booking, Deposits & Forms of Payment -

 

 

How do I book a princess spa party?

Once you’ve chosen a party theme, complete a booking form and we will send you an email confirming availability. Once a date has been selected a $100 non-refundable deposit and a signed Party Agreement is required.

 

 

How can I pay?

We accept cash and all major credit cards. 

 

 

When do I need to pay for the party?

The total amount due must be paid in cash or debit/credit cards either before or on the day of prior to the party.  Failure to pay for the party in its entirety before it begins will result in the cancellation of the event.

 

 

How far in advance should I book a party?

Due to high demand, we suggest booking your party at least 4 weeks in advance to have a better chance at receiving your ideal date and time. However, we will be more than happy to accommodate your request on short notice if we have the availability.

 

 

 

- Planning Your Event -

 

 

Where can I host a Princess & Tiaras party?

Anywhere your imagination takes you, that’s the best part about being a mobile princess party bus, we come to you. A mileage fee may apply depending on the distance outside of Houston and the surrounding metro areas. The mileage fee ranges in price depending on the distance from the 77494 zip code.

 

 

What happens if rains or there is inclement weather on the day of the party?

Great news, it never rains inside our spa! We will party rain or shine. However, should you choose a party package and your venue requires the use of outside facilities we will not be held liable or provide refunds in the case of cancellation because of the rain or inclement weather.

 

 

What is the cancellation policy?

If you would like to reschedule your party you will need to give us a 3-week notice. You will also need to pay an additional $100 non-refundable deposit, which will be deducted from the party´s balance. There will be no refunds offered in the event of a cancellation regardless of the reason, but we will gladly offer alternative party dates for your consideration.

 

 

How much space is needed for the truck?

Our Truck needs a minimum of 20 ft., or three car lengths of space, to safely park. Please make sure there is adequate space available before we arrive. If there is a delay due to parking issues it will affect the length time of your party.

 

 

How many children can participate in the Princess & Tiara parties?

All of our packages are priced for 8 guests including the host. Additional guests are more than welcome at an additional cost. Each party can host up to 24 children, however, we will need an additional event assistant at a service rate of $50. Siblings are more than welcome to stay, unfortunately they will not be permitted to use any equipment if they are not part of the final headcount given to us prior to the party.

 

Available times for party scheduling:

 

Friday: 4:00 pm to 6:00 pm OR 6:00 pm to 8:00 pm

 

Saturday: 10:00 am to 12:00 pm, 2:00 pm to 4:00 pm, 6:00 pm to 8:00 pm

 

Sunday: 1:00 pm to 3:00 pm, 5:00 pm to 7:00 pm

 

Can guests eat or drink on the truck?

No food or drink is allowed inside the tiara truck. We do not provide food or catering at this time, however we will provide sweets and candy depending on the package purchased. If a guest brings any food or drinks (including candy or gum) onto the truck and there are damages, a $50 - $200 cleaning fee will apply.

- The Day of the Event -

 

How long does it take to set up a Princess & Tiaras party?

Each party is unique and we want to ensure each princess received only the best so depending on the package selected it will take anywhere from 30 minutes to one hour to set up the decor. We kindly ask you that no children or early guest be in the event area during the set-up time so we can be completely focused creating something amazing for your special day.

 

Are pets allowed?  

While we love pets, no pets are allowed inside the truck. We also kindly ask you to remove any pet(s) from the party area prior to our arrival as a courtesy to our party hostess and guests. Failure to do so may incline our staff to leave the premises.

 

What if a guest is misbehaving?

Each of our trained party hostesses will do their best to make each guest in included and has an incredible time however, we are not responsible for the behavior of the guests. It is the responsibility of the parents to monitor and take charge if a child is not behaving in a safe or responsible manner.

Do you provide professional cosmetology services?

No, the services that we provide at Princess & Tiaras Spa Celebrations are strictly for entertainment purposes only.

 

Client Obligations:

  • Provide a safe and clean area for activities

  • Remain with/near the party all times

  • Provide a gathering place for parents of the guests who wish to stay

  • Provide an unobstructed area for setup and takedown 

  • Provide an unobstructed area for parking the truck

 

Princess & Tiaras Spa Celebrations assumes no responsibility or liability for accidents or damages caused during a party including but not limited to slips, falls or damages caused during your party or to your guests, liability will lie strictly with the client.

 

Our spa themed parties are for entertainment purposes only and our staff provide assistance with the spa treatments. The activities in our Spa on Wheels are NOT performed by licensed nail technicians or stylists. We are an event planning company and do not charge for any cosmetology services.

 

Princess & Tiaras Spa Celebrations is not responsible for allergic reactions to wearing any costumes, jewelry or consuming any food or beverage before, during or after the party.

 

IMPORTANT: Any damage to Spa on Wheels furniture, accessories, HDTV´s or other equipment will be charged full replacement value. We reserve the right to exit immediately any event due to illegal activity, any rude, disrespectful or overly demanding client, in which case the price of the party will still be charged in full.

- Policies -

 

Deposit & Bookings: A $100 non-refundable deposit is required to reserve a party date along with a signed party agreement. Without this we will reserve the right to cancel the event.

 

Taxes: Tax is not included on price of the party, but will be included on your final receipt and on will be added to your remaining balance.

 

Venue: If you choose to hold an event at your home we request a large open area , we will not move any furniture and we request the area to be cleared out prior to our arrival. You may host the event outdoors, weather permitting, on a flat and dry area. We will not set up in grass or mud should your choose a party package that requires decoration. We will need at least 20ft to allow for sufficient space for the party activities and the parking of the truck. Each client is responsible for getting necessary permits for parking on the day of the event. If we incur in any cost, such as towing, tickets or other fees due to the illegal presence of our truck, it will become the clients responsibility to reimburse any costs. 

 

Food & Beverages: We will provide pink lemonade and if your package includes, cupcakes, sweets and candy. If you choose to provide your guests with refreshments we ask that tomato based or greasy foods not be served as they can stain our linens and make clean up a challenge. Beverages should be light colored or clear (no cola products or fruit punch). We reserve the right to refuse certain food items that may damage our costumes.

 

Allergies: Many of the products served or used in party activities may contain tree nut, dairy, gluten and other ingredients that may pose a health risk to anyone allergic to these ingredients. It is your sole responsibility to investigate the allergies of the guests attending the event and report this to us. It is your responsibility to ensure that a guest with allergies does not consume or come into contact with the allergens which may cause an allergic reaction.

 

Photography: Princess & Tiaras Spa Celebrations reserves the right to use photographs taken at your event in any promotional media controlled by us. You will make no monetary or other claim against Princess & Tiaras Spa Celebrations for the use of the photographs taken of children/guests. We will never use identifying information, however, if you would like us to remove the images of your child /guests please let us know via email.

 

Travel Fee: Princess & Tiaras Spa Celebrations determines mileage fees based on the suggested routes of Google maps outside of the 77494 zip code.

  • Area codes over 20 to 29 miles - $ 25 fee

  • Area codes over 30 miles - $ 35 fee

  • Further than 40 miles – please contact us to discuss rates.

A La Carte / Additional Guests: All upgrades and additional guest fees are due the day of your event. You have up to 2 weeks prior to the event to add any additional guests or items a la carte so we can order appropriate supplies in advance.

 

Hostess Fee: Our parties are designed and priced for 8 guests, including the guest of honor. You will be charged for that minimum number even if less guests attend your event. If you have more than 8 guests at your event, you will be charged and additional Hostess Fee of $50 and will be charged for any additional guest depending on the package chosen. If you have more guests attending than the number given as the final headcount, we cannot guarantee that they will receive the service, entertainment, favor, cupcake, etc. A fee will be added for any additional guest depending on the package you choose and must be paid prior to the event. The maximum number of guests is 24 . Siblings are welcome to join the party as long as they are part of the final headcount.

 

Set-Up & Party Duration: We will try to set up your event as quickly as possible, however, we have a lot to do in a short  period of time so for this reason we kindly request that no guests or children are in the set up area. Set-up can take between 30 minutes to 1 hour and we require 45 minutes for breakdown. All of our parties last 2 hours and we will not extend this time due to late arrivals, delays on set up or parking space issues. If you choose a party package, and you wish to continue the event after our service is complete we request that you move your guests to a separate area while we breakdown.

 

Spa Treatments: The spa experience is for entertainment purposes only and we do not sell or charge clients for cosmetology services. Our Staff is provided to assist guest with the spa “treatments” as needed and to supervise guests.

 

Force Majeure: Either party may be excused from its obligation to the event in the event that acts of God, war, government regulations, riots, disasters or strikes renders such as performance objectively impossible or illegal.